Cancellation Report

Laporan reservasi yang di-cancel dalam periode tertentu, dengan reason analysis.

Path menu: Laporan → Reservasi → Cancellation Report (/reports/cancellation)

Filter

• Periode — date range (cancellation_date)
• Source, Tipe Kamar, Reason Category

Output

Summary

• Total Cancellation — jumlah
• Cancellation Rate — % dari total reservasi periode
• Refund Total — yang sudah di-refund (kalau prepaid)
• Net Loss — kalau refund > deposit retained

Tabel Detail

No. Reservasi, Tamu, Original Check-in, Cancel Date, Days Before Arrival, Reason, Refund Amount.

Breakdown

• By Reason: change of plans / found cheaper / weather / illness / other
• By Lead Time — same day / 1-3 days / 4-7 days / 8+ days before arrival
• By Source — OTA biasanya highest

Use Case

• Pattern detection — mis. cancel rate naik saat ada event force majeure (bencana, pandemic, dll)
• Cancellation policy review — kalau >10% rate, mungkin policy terlalu lenient
• OTA fee tracking — kalau OTA charge cancellation fee ke hotel, track di sini

Tips

• Reason wajib — saat FD cancel reservasi, paksa input reason untuk analisa
• Refund policy — tampilkan di public booking page jelas (mis. "Free cancellation 24 jam sebelum arrival")
• Berbeda dengan No-Show — cancellation = tamu inform, no-show = silent