POS Charge Reconciliation

Reconciliation charges dari POS modul (resto, laundry, gift shop) yang di-charge ke folio kamar tamu.

Path menu: Laporan → Pendapatan & Keuangan → POS Charge Recon (/reports/pos-charge-recon)

Konsep

POS module (resto/laundry) bisa charge ke folio kamar tamu (instead of payment cash):

• Kasir resto pilih "Charge to Room" → input nomor kamar + folio PIN
• POS create transaction in resto module
• Otomatis trigger create folio_charge di Hotel module

Reconciliation report ini cross-check antara POS records dan Hotel folio charges:

• POS bilang "charged Rp 250k ke kamar 201"
• Hotel bilang "received charge dari POS Resto Rp 250k"
• Match? — should be.

Filter

• Periode — charge_date
• POS Outlet — Restaurant / Laundry / Spa / Gift Shop
• Reconciliation Status — matched / mismatched / pending

Output

Summary

• Total POS Charges Sent
• Total Hotel Folio Received
• Matched
• Mismatched — perlu investigation
• Variance Amount

Tabel Detail

Per charge:

• Date, POS Reference, Room Number, Folio ID, Amount POS, Amount Hotel, Status
• Diff column highlight kalau beda

Mismatched Cases

• POS charge ada, Hotel tidak terima → kemungkinan API down saat sync
• Hotel folio ada, POS tidak ada → manual entry di Hotel tanpa POS source
• Amount different → kasus jarang, biasanya rounding atau data issue

Use Case

• Daily recon — verify integrasi POS-Hotel berjalan smooth
• Audit prep — bukti integrasi & integrity charges
• Troubleshoot — kalau ada complaint "saya tidak pesan ini di kamar", trace via POS Reference

Tips

• POS Charge Require PIN — di Pengaturan Hotel, aktifkan ini supaya kasir POS verify dulu sebelum charge (anti-fraud)
• Realtime sync — biasanya delay <1 detik. Kalau >5 menit, ada issue API
• Folio PIN ditampilkan di detail reservasi — kasih ke tamu untuk authorize POS charges