Lost & Found Report

Laporan periodik dari modul Lost & Found.

Path menu: Laporan → Operasional → Lost & Found Report (/reports/lost-found)

Filter

• Periode — date_found range
• Status — found / claimed / returned / disposed / donated
• Kategori — electronics / jewelry / clothing / etc

Output

Summary

• Total Items Found
• Returned to Guest count + %
• Pending Claim — masih simpan, tamu belum klaim
• Disposed/Donated — lewat batas waktu

Tabel Detail

• Date Found, Kategori, Item Name, Room Number, Status, Reservation Reference

Distribution per Kategori

Bar chart count per kategori — identify common items (electronics paling sering).

Resolution Rate

% items returned vs found — KPI service quality.

Use Case

• Service quality KPI — high return rate = good guest service
• Pattern detection — kalau dari tipe kamar tertentu sering item hilang, kemungkinan HK procedure issue
• Audit compliance — bukti documented process untuk regulator/auditor
• Insurance claim — kalau ada barang berharga lost di-charge ke hotel insurance

Tips

• Threshold disposal sesuai SOP (mis. 90 hari) — periodic review pending items lewat batas
• Photo evidence wajib untuk barang berharga — sebagai bukti kondisi saat ditemukan
• Pair dengan modul Lost & Found untuk action management