VIP Guest Report

Laporan tamu VIP (guest_type = vip dengan VIP Level Bronze/Silver/Gold/Platinum).

Path menu: Laporan → Tamu → VIP Guest Report (/reports/vip-guest)

Filter

• VIP Level — Bronze / Silver / Gold / Platinum / all
• Periode — date range (kalau ingin lihat VIP yang stay di periode tsb)
• Status — currently in-house / past stays / upcoming

Output

Summary per Level

• Bronze: count, total revenue, avg spend per stay
• Silver: ...
• Gold: ...
• Platinum: ...

Tabel VIP Guests

• Nama, VIP Level, Total Stays Lifetime, Total Spending Lifetime, Last Stay Date, Next Stay Date (kalau ada upcoming reservation)
• Catatan internal / preferences

Currently In-House VIP

Sub-section list VIP yang lagi check-in saat ini, untuk FD prepare:

• Kamar yang ditempati
• Special requests
• Welcome amenity yang sudah di-deliver atau pending

Use Case

• Welcome amenity prep — pastikan VIP arrival dapat fruit basket / welcome drink / dll sesuai level
• Personalized service — FD/HK aware preferensi tamu (mis. always non-smoking, alergi seafood)
• Loyalty upgrade — guest yang stays sering bisa di-promote ke level lebih tinggi
• Dedicated host — Platinum biasanya assign personal concierge

Tips

• VIP Level criteria — house policy, biasanya based on lifetime spending atau frequency stays
• Special Notes wajib detail untuk VIP — preferences harus konsisten antar stays
• Untuk birthday surprise, query VIP dengan birthday di bulan ini → kasih amenity gratis