Room Discrepancy Report

Laporan periodik dari modul Room Discrepancy.

Path menu: Laporan → Operasional → Room Discrepancy Report (/reports/room-discrepancy)

Filter

• Periode — reported_at date range
• Tipe Discrepancy — sleeper / occupied_unsold / status_mismatch / dll
• Resolution Status — open / investigating / resolved / false_alarm

Output

Summary

• Total Discrepancy count
• Open / Investigating — yang masih perlu action
• Resolved
• False Alarm Rate — % yang ternyata bukan discrepancy beneran

Distribution per Tipe

Pie chart:

• Sleeper — biasanya highest impact (revenue loss potential)
• Occupied unsold — kerugian similar
• Status mismatch — minor, biasanya HK system sync issue

Top Rooms with Discrepancies

Kamar yang paling sering kena discrepancy → kandidat investigation:

• Mungkin pintu lock issue
• HK procedure tidak konsisten
• System data sync delay

Resolution Time

Avg jam dari open → resolved per tipe.

Use Case

• Process improvement — identify root cause systemic
• Loss recovery — sleeper case yang resolved bisa charge tamu (kalau bukti cukup)
• HK training need — kalau status_mismatch sering, perlu refresh procedure
• Audit prep — documented investigation process

Tips

• Resolution Time KPI — target <48 jam untuk close
• Sleeper case — paling urgent, potential revenue loss + security concern
• False Alarm Rate — kalau >30%, mungkin reporting standard terlalu loose, perlu HK training
• Pair dengan modul Room Discrepancy