Housekeeping Performance Report

KPI per housekeeper — productivity, quality, SLA compliance.

Path menu: Laporan → Operasional → Housekeeping Performance (/reports/housekeeping-performance)

Filter

• Periode — date range (task created/completed)
• Housekeeper — filter per assigned_to (free-text di sistem v1)
• Task Type — checkout_clean / stay_clean / deep_clean / inspection

Output

Summary

• Total Tasks Completed
• Avg Completion Time per task type
• SLA Compliance Rate — % task selesai dalam expected_completion_at deadline (untuk back-to-back)

Tabel per Housekeeper

| Nama | Tasks Assigned | Tasks Completed | Avg Time per Task | On-Time % | Inspection Pass Rate |

Per Task Type

• Avg waktu cleaning per tipe (checkout vs stay vs deep)
• Industry benchmark: checkout clean ~30 menit, stay clean ~15 menit, deep clean ~60+ menit

SLA Performance

Untuk back-to-back booking (Day-Use):

• On-Time — selesai sebelum expected_completion_at
• Late — selesai lewat deadline
• OVERDUE Critical — masih in_progress saat next check-in

Use Case

• Performance review monthly — bonus / training berdasarkan metrics
• Staffing optimization — kalau avg time tinggi, mungkin perlu tambah HK
• Training need — housekeeper dengan inspection_pass_rate rendah perlu coaching
• SLA tracking untuk hotel transit dengan banyak back-to-back

Tips

• Free-text assigned_to — best practice consistent naming (mis. "Andi", "Budi") supaya filter benar
• Untuk proper staff_id FK, butuh future enhancement
• Quality vs Speed trade-off — fastest housekeeper bisa tapi inspection fail tinggi = bukan good
• Pair dengan Housekeeping Tasks untuk action management