Guest Ledger

Outstanding folio AR untuk individual guests (bukan corporate). Charges tamu individual yang belum di-settle saat checkout (mis. partial payment, late charge).

Path menu: Laporan → Pendapatan & Keuangan → Guest Ledger (/reports/guest-ledger)

Konsep

Beda dari City Ledger yang corporate-focused. Guest Ledger = individual guests dengan outstanding balance:

• Tamu checkout dengan partial payment (forgot to settle full)
• Late charge yang muncul setelah checkout (mis. damage discovered after)
• Refund yang harus di-process tapi belum
• Pre-paid tamu future stay (saldo prepaid)

Output

Summary

• Total Outstanding (AR side) — tamu hutang ke hotel
• Total Pre-Paid (AP side) — hotel hutang ke tamu (refundable deposit)
• Net Position — AR − AP

Tabel

| Tamu | Reservasi | Status | Outstanding | Last Activity Date | Notes |

Per Status

• Owes Hotel — perlu collect
• Hotel Owes Guest — perlu refund process

Use Case

• Daily AR check — guest yang belum settle, FD follow-up via phone/email
• Refund processing — daftar refund yang masih pending
• Pre-payment tracking — guest yang sudah deposit untuk future stay (jangan double-charge saat arrival)
• Lost revenue recovery — kalau tamu checkout tapi ada late charge

Tips

• Guest contact info wajib lengkap untuk follow-up (email/phone)
• Small amounts — kadang lebih cost write-off daripada chase (mis. Rp 50k late charge) — house policy
• Pre-paid handling — hati-hati double-charge, sistem track via folio_payments
• Pair dengan City Ledger untuk corporate side